Privacy Policy
Committed to Protecting Your Personal Information
1. Privacy Policy (HIPAA-Compliant)
Privacy Policy
Soflo Medical Center is committed to protecting the privacy and security of your personal and health information. This policy outlines how we collect, use, and protect your data, in compliance with HIPAA and other applicable laws.
Information We Collect:
We may collect personal and health-related information including:
* Name, contact details, and date of birth
* Medical history and treatment details
* Prescription and lab information
* Payment and insurance data
* Technical data from your use of our website
How We Use Your Information:
We use this information to:
* Provide medical consultations and treatments
* Fulfill prescriptions and coordinate with Olympia Pharmacy
* Communicate with you about your care
* Process payments and insurance claims
* Improve our website and services
Sharing of Information:
We only share your data with:
* Licensed practitioners within Soflo Medical Center
* Our pharmacy partner (Olympia Pharmacy) for prescription fulfillment
* Labs, specialists, or billing services involved in your care
* As required by law or regulatory authorities
Your Rights:
You have the right to:
* Access and request copies of your health records
* Request corrections or updates
* Withdraw consent (where applicable)
* File a complaint if you believe your data has been mishandled
Data Security:
We use industry-standard safeguards to protect your information, including encryption, firewalls, and secure data storage.
Prescription Fulfillment Policy
Soflo Medical Center provides prescription-based medical services including weight management, hormone therapy, and injectable treatments. All prescriptions are reviewed and approved by licensed healthcare providers in accordance with state and federal law.
Licensed Provider Oversight
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All prescriptions are issued only after a thorough medical evaluation by a licensed provider.
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We comply with telemedicine regulations and prescribe only when clinically appropriate.
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We do not offer prescriptions without proper patient-provider interaction.
Pharmacy Fulfillment
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All prescribed medications are dispensed through our official pharmacy partner, Olympia Pharmacy, which is:
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Licensed and LegitScript-certified
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Fully compliant with FDA and DEA guidelines
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Specializing in compounded medications and cold-chain shipping
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Delivery & Timing
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Medications are typically shipped within 1–3 business days after provider approval and payment.
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Shipping timelines may vary depending on location, weather, or inventory.
No Walk-In Dispensing
Soflo Medical Center does not dispense medication directly on-site. All prescriptions are fulfilled and shipped via Olympia Pharmacy.
For any privacy-related concerns, please contact:
954-505-3480
Effective Date: September 8, 2026
SoFlo Medical Center Privacy Policy
SoFlo Medical Center respects your privacy. This policy explains what information we collect, how we use and protect it, and your choices.
INFORMATION WE COLLECT
We may collect information you provide through this website, forms, appointment requests, phone calls, email, text messages, and other communications. This may include your name, address, email, phone or mobile number, appointment preferences, payment details, and the content of your inquiry. If you request healthcare services, we may receive health-related information you voluntarily provide. We may also collect limited technical data such as IP address, browser and device type, pages visited, referring site, and cookie or analytics data.
HOW WE USE INFORMATION
We use information to respond to inquiries; schedule, confirm, and manage appointments; provide requested services; communicate with customers and patients; process payments; improve, operate, and secure the website; prevent misuse; and comply with applicable legal, regulatory, professional, and recordkeeping requirements.
HEALTH INFORMATION AND HIPAA
Health information is handled according to applicable federal and state privacy requirements, including HIPAA where applicable. Where HIPAA or another health-privacy law applies, protected health information is used and disclosed only as permitted by law and applicable notices or authorizations. This website policy does not replace any Notice of Privacy Practices that applies to protected health information maintained by SoFlo Medical Center.
COOKIES AND SERVICE PROVIDERS
Our website may use cookies, analytics, pixels, and similar technologies for essential functions, preferences, traffic measurement, security, and improvement. Browser settings may allow you to control cookies, although some features may not work properly without them.
The website is hosted through Wix. Wix and other vendors may process information for SoFlo Medical Center, including scheduling, payment, communications, analytics, hosting, forms, security, and technical-support providers. They may use information only to perform services for us or as otherwise permitted by law. Their own privacy terms may also apply.
SMS/TEXT MESSAGING PRIVACY
Providing a mobile number does not automatically enroll someone in promotional SMS messages. SMS messages are sent only when appropriate consent has been provided. Appointment and follow-up consent is separate from consent for promotional offers and review requests. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out or HELP for assistance.
IMPORTANT SMS PRIVACY NOTICE
Mobile information, including phone numbers and SMS consent/opt-in data, will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. SMS consent is not a condition of purchasing goods or services.
SHARING, SECURITY, AND RETENTION
We do not sell personal information. We may disclose information to service providers working on our behalf, healthcare organizations involved in requested care where permitted, authorities when required or permitted by law, or others at your direction or with your consent. We use reasonable administrative, technical, and physical safeguards designed to protect information. No system is completely secure. Information is retained only as reasonably necessary for the purposes described and applicable legal, healthcare, billing, and recordkeeping obligations.
YOUR CHOICES AND REQUESTS
You may opt out of marketing email through its unsubscribe instructions and opt out of SMS by replying STOP. You may contact us with privacy questions or requests for access, correction, or deletion where applicable law provides those rights. Required healthcare, legal, billing, or recordkeeping information may need to be retained.
THIRD-PARTY LINKS AND POLICY CHANGES
We are not responsible for the privacy practices of third-party websites linked from our site. We may update this policy from time to time; the effective date above identifies this version.
CONTACT US
SoFlo Medical Center
1900 N University Drive, Suite 104
Pembroke Pines, FL 33024
Phone: 954-505-3480
Email: info@soflomedicalcenter.com