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Refund Policy

Refund & Cancellation Policy

Soflo Medical Center is committed to providing high-quality care and services. This policy outlines our refund and cancellation terms for both in-office and telemedicine services.

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Refunds for Medical Services
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Due to the personalized nature of our services, all medical consultations and procedures are non-refundable once rendered or initiated.

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Products, Medications & Injections

  • Prescribed medications (including compounded injectables and GLP-1 therapies) are non-refundable once dispensed or shipped.

  • Nutraceuticals or supplements sold in-office or online are non-refundable if opened, and may be eligible for exchange within 7 days if unopened and in original condition.

  • All prescription fulfillments is handled via a certified pharmacy partner. Once processed, orders are final and governed by pharmacy policies.

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Service Appointments

  • Appointments must be canceled or rescheduled at least 24 hours in advance to avoid a cancellation fee.

  • Cancellations made within 24 hours of the appointment may be subject to a $25 cancellation fee.

  • No-shows without notice may result in a non-refundable charge $25 for the missed visit

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Contact

For cancellation requests or refund inquiries, please contact us at:
📧 info@soflomedicalcenter.com


📞 (954) 505-3480

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Prescription Fulfillment Policy

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Soflo Medical Center provides prescription-based medical services including weight management, hormone therapy, and injectable treatments. All prescriptions are reviewed and approved by licensed healthcare providers in accordance with state and federal law.

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Licensed Provider Oversight

  • All prescriptions are issued only after a thorough medical evaluation by a licensed provider.

  • We comply with telemedicine regulations and prescribe only when clinically appropriate.

  • We do not offer prescriptions without proper patient-provider interaction.

 

Pharmacy Fulfillment

  • All prescribed medications are dispensed through our official pharmacy partner, Olympia Pharmacy, which is:

    • Licensed and LegitScript-certified

    • Fully compliant with FDA and DEA guidelines

    • Specializing in compounded medications and cold-chain shipping

 

Delivery & Timing

  • Medications are typically shipped within 1–3 business days after provider approval and payment.

  • Shipping timelines may vary depending on location, weather, or inventory.

 

No Walk-In Dispensing

Soflo Medical Center does not dispense medication directly on-site. All prescriptions are fulfilled and shipped via Olympia Pharmacy.

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Contact & Support

For prescription questions or refill coordination, please contact:
📧 info@soflomedicalcenter.com
📞 (954) 505-3480

 

Soflo Medical Center partners with licensed third-party pharmacies and suppliers to ship prescribed medications, wellness injections, and nutritional supplements directly to patients. We aim to ensure all shipments are secure, temperature-controlled (if needed), and delivered in a timely manner.

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Pharmacy-Dispensed Products

  • All prescription products (including GLP-1s, peptide therapies, and injectable medications) are fulfilled by Olympia Pharmacy, a certified pharmacy partner.

  • Orders are typically processed and shipped within 1–3 business days after provider approval and payment confirmation.

  • Shipping methods may include standard, expedited, or overnight, depending on product requirements and patient preference.

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Supplements and Over-the-Counter Products

  • Non-prescription items may be shipped directly by Soflo Medical Center or our authorized distributors.

  • Delivery timeframes vary by product availability and location.

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Temperature-Sensitive Medications

  • Medications requiring refrigeration (e.g., injectables) are shipped in cold-chain packaging with temperature control and tracking.

  • It is the patient’s responsibility to receive the package promptly to ensure safe storage.

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Shipping Areas

  • We ship to all U.S. states where legally permitted.

  • We do not ship internationally at this time.

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Issues, Delays, or Returns

  • Once shipped, tracking information will be provided via email.

  • We are not responsible for delays caused by carriers, weather, or incorrect addresses.

  • Prescription products are non-returnable and non-refundable once shipped.

  • For concerns, please contact us at:

📧 info@soflomedicalcenter.com
📞 (954) 505-3480

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